Legal
Privacy Policy
This policy explains what personal information Clearmatic collects when you visit clearmatic.ai or get in touch with us, how we use it, and the choices you have. It covers this website only. Work we do for clients is covered by the agreement with each client.
Last updated
What we collect
We collect what you give us, the basic technical information any website receives, and analytics about how the site is used.
- Booking a call: your name, work email, company and what you'd like to improve, which Cal.com also receives so you can choose a time without typing them again.
- The contact form: your name, work email, company, the topic and your message.
- The newsletter: your email address.
- Technical information: when you load a page, our hosting provider receives your IP address, browser type and the page requested, as part of serving the site and keeping it secure.
- Analytics: Google Analytics, loaded through Google Tag Manager, records which pages are visited, how visitors arrived (for example a search engine or a link) and general device, browser and approximate location information. It uses cookies to tell one visit from the next. We use it in aggregate to see what is useful and what to improve, not to identify you.
We don't ask for sensitive information, and we'd ask you not to include it in a message.
How we use it
- To reply to you, arrange a call and follow up on what you asked about.
- To send the newsletter, if you subscribed. Every email has a link to unsubscribe.
- To run, secure and improve the site, including understanding in aggregate how it is used.
- To meet legal obligations and to protect our rights if we have to.
Where the law asks for a legal basis, we rely on your consent (the newsletter), steps you ask us to take before entering into a contract (booking a call), our legitimate interest in replying to enquiries and running the site, and legal obligation where it applies.
Links to other services
Some links open other services: the "Ask AI about us" buttons open ChatGPT, Claude, Perplexity or Grok with a question about Clearmatic already typed, and our social links open those platforms. What happens there is governed by their own privacy policies, not this one.
How long we keep it
We keep enquiries for as long as we need them to respond and to keep a reasonable record of our conversations, and newsletter details until you unsubscribe. When we no longer need information, we delete it or make it anonymous.
How we protect it
We limit who can see the information you send us and use providers with appropriate security measures. No system is perfectly secure, so we can't guarantee it, but we take care to keep what we hold to a minimum.
International transfers
We work across several countries, and our service providers may process information outside the country you're in. Where that happens, we use the safeguards the law requires, such as standard contractual clauses.
Your rights
Depending on where you live, you can ask us to:
- Tell you what personal information we hold about you and give you a copy.
- Correct it, or delete it.
- Stop or limit how we use it, or object to a particular use.
- Transfer it to you or to another organisation.
- Withdraw your consent, for example to the newsletter, at any time.
To make a request, contact us through the link below. We won't treat you differently for using these rights. If you're unhappy with how we've handled your information, you can also complain to your local data protection authority.
Children
This site is meant for businesses and isn't directed at children. We don't knowingly collect information from anyone under 16.
Changes to this policy
If we change this policy, we'll post the new version here and update the date at the top. If a change is significant, we'll say so on the site.
Contact
For any question about this policy or your information, contact us through the contact page and choose "Privacy and legal".
Contact us about privacy