Departments/IT
An IT team that runs ahead of the queue.
AI agents answer the password and how-to questions, handle access requests and leavers by your rules, keep the asset records current and sort incidents as they come in. Your engineers get the problems worth their time.
How the agents work in it.
01Reads
Tickets, chat messages, alerts, HR changes and the records in your asset register.
02Checks
Each request against the person's role, your access policy and your change rules.
03Acts
Resolves the routine tickets, grants and removes access, and updates the records.
04Asks
Passes risky changes, unusual access and real incidents to a named engineer.
Where the agents work.
Each one starts as a single process with a measure agreed before anything is built.
01Service desk triage
- Today
- Every ticket waits in one queue until someone reads it.
- With agents
- Tickets are sorted and routed as they arrive, with the user and device details attached.
- Measured in
- Tickets routed right first time
02Password and how-to questions
- Today
- Engineers lose their mornings to resets and the same questions.
- With agents
- Routine questions are answered from your knowledge base, and resets follow your identity checks.
- Measured in
- Tickets resolved without an engineer
03Access and leavers
- Today
- Access is granted from emails, and leavers keep accounts longer than they should.
- With agents
- Access follows the role, and every leaver's accounts are closed and recorded when HR confirms the date.
- Measured in
- Leaver accounts still active
04Asset records
- Today
- The asset register is updated when someone remembers.
- With agents
- Devices and software are matched to people and kept current from the systems that already know.
- Measured in
- Assets with a named owner
05Change requests
- Today
- Change requests arrive half-filled and wait for someone to chase them.
- With agents
- Each request is completed, checked against your change rules and routed to the right approver.
- Measured in
- Changes approved first time
06Incident triage
- Today
- Alerts pile up, and the real incident is found late.
- With agents
- Alerts are grouped, matched to recent changes and raised to the on-call engineer with a likely cause.
- Measured in
- Time to resolve incidents
Works inside
- Service desk
- Identity and access
- Device management
- Asset register
- Monitoring
- HR system
What stays with your people.
The agents prepare, check and record. The calls that carry judgement or risk stay with a named person on your team.
- 01Changes to production systems.
- 02Admin access and anything outside policy.
- 03Security incidents and the call to escalate.
Guides for this team.
GuideWhat decides the cost of an AI project?
Four things set what an AI project costs: the systems it connects, the exceptions it handles, the testing it needs and running it. You shape three of them.
GuideHow do you keep AI secure and compliant without a security team?
For companies with a small IT team: control what AI can see, who can use it and what gets logged, and answer customer security questionnaires with confidence.
Questions
Questions we hear first.
Can it reset passwords and grant access safely?
Only within the rules you set. Resets follow your identity checks, access is granted by role, and anything outside the role goes to an engineer. Every action is logged with who asked and why.
What access does the system itself need?
The least it needs to do the job, agreed with your team before launch. It runs under its own accounts, so its actions are visible and it can be switched off at any time.
Will it work with our service desk and identity tools?
We connect through the options your tools offer, and confirm what's possible with your setup during the strategy step, before we propose anything.
Why not just use ChatGPT or Copilot?
They're good tools for one person doing one task. The systems we build run a whole process: they connect to your systems of record, follow your rules, hand exceptions to a named person and log every step. The two work well side by side.
Why not build this ourselves?
You can, and some teams should. What we bring is a team that does this every day, a tested way of working, and people who stay to run it. Everything is set up in your accounts, so your team can take it over when it's ready.
Make your business AI-native.
Start with a short call about where your team's hours go and what you want to change.