How we work
From the first call to a system in daily use.
Four steps, one team, and a plan agreed with you.
The people who scope the work are the people who build it, and they stay until your own team can run it. Every business is different, so we agree the plan and the timeline with you once we've seen the scope.
01Strategy
We find the processes worth automating, and say no to the rest.
We work with the people doing the work, map where the hours go, and score the candidates by value, feasibility and risk. We check the data and controls each one depends on, and agree the first process and how it will be measured.
Read how to pick the first use caseYou get
- A roadmap with the first process chosen
- The measure it will be reported against
02Build
Designed around your team, and tested on your real cases.
We design the system around how your team works, connect it to your tools, and test it against cases chosen by the people who do the job, including the awkward ones. You see the results as we go, so launch is a decision made on evidence.
Agents or workflow automation?You get
- A working system in your accounts
- Test results on your own cases
03Deploy
Through security review and into the hands of the people who'll use it.
We take the system through your security and risk review, connect it to your systems of record, and roll it out in stages, starting with the people who helped build it. Training and runbooks come with it.
Read how we handle securityYou get
- A live system and a team that knows it
- Runbooks and documentation
04Operate
A named team keeps it accurate, affordable and current.
Models change, prices change and policies move. We watch quality and cost, handle changes, and report against the agreed measure. Your people work alongside ours and take over when they're ready.
See how to measure the returnYou get
- A regular report against the agreed number
- A handover whenever you want one
What we'll need from you.
- 01
A process owner
Someone who runs the process, wants it to change and can join the reviews.
- 02
The people who do the work
A few sessions with them to map the steps and choose the test cases.
- 03
Access to the systems
Read access to start, and the narrowest write access the job needs later.
- 04
A number to move
The measure you'll judge it by. If nobody has measured it yet, that's where we start.
Questions
Questions about working with us.
How long does it take?
It depends on the scope, the systems involved and how much testing the work needs. We agree a delivery plan with you once we've seen those, and we start with one process so you see a system in daily use before you commit to the next.
How do you price the work?
On the agreed scope, the systems involved and any ongoing responsibilities. Fees and payment terms are in the proposal before you commit to anything.
Can we stop after the strategy step?
Yes. The roadmap is yours to use however you choose, with us or without.
Who will we work with?
One team from the first call to the review after launch. The people who scope the work are the people who build it.
Make your business AI-native.
Start with a short call about where your team's hours go and what you want to change.